Would you like to see how our customers successfully use SMS for their business processes and are a little more efficient every day as a result?
It is very difficult to agree on a specific delivery date due to traffic and routing, as well as last-minute changes. But especially when delivering to construction sites, the right customer must be on site at the right time. To ensure that the customer is on site and the delivery is taking place, an SMS is a simple tool. First, the delivery day is announced by e-mail or mail. Then, on the scheduled day, the delivery can be announced by SMS one hour before its final arrival. This increases customer satisfaction because the customer does not have to be on site from 8 a.m. to 6 p.m., but can plan his day accordingly. At the same time, waiting times or failed delivery attempts are avoided, which reduces delivery costs. The customer can also reach the sender ID by phone call or SMS in case he needs more information about the order or wants to change the delivery date.
SMS play an important role in the organization of congresses and trade fairs for one of our customers. By means of SMS, visitors are guided through the trade fair / congress day. Attention will be drawn to current panel discussions and schedule shifts can be communicated directly to interested attendees. Short-term changes and post-event events can also be communicated to visitors via SMS. Especially in the trade fair business, with the large number of international guests, SMS have a number of advantages over e-mail. You can reach recipients without data option (roaming) or with poor / congested network immediately and can stand out from the multitude of messages.
An Internet service provider is one of our customers and implements proactive support with SMS. The company brings together several pieces of information in the spirit of Big Data: The shipping status of the hardware (router), the connection date of the DSL connection and the current status of the connection. If the system detects that the router has been delivered, the connection has been switched, but no connection has been established, then an SMS is sent to the customer and appropriate support is offered. The customer can directly request more information or request a callback via shortcode. Customer satisfaction increases enormously, especially in a market as competitive and characterized by a poor image as the DSL market. Especially in a market as competitive and characterized by a bad image as the DSL market, customer satisfaction increases enormously.
A hair salon chain operating throughout Germany records its appointments digitally, including via the Internet, and sends appointment reminders to its customers, one day and again one hour before the appointment, via SMS. Customers also have the option to cancel the appointment with a simple SMS response. This system has enabled the company to significantly reduce the percentage of so-called "no-show" customers. The free capacities can then be used in many cases to serve spontaneous customers, which significantly increases the utilization of the hair salons that have been connected to this system. Appointment reminders via SMS also offer similar benefits for medical practices and real estate agents.
A doctor's appointment schedule cannot be planned precisely. Individual treatments take longer, emergencies come in and doctor idle time is not an option. For these reasons, there are sometimes long waiting times for patients, which are always annoying, but also sometimes not conducive to recovery. Modern practice software manages patients' appointments and the queue for treatment and can thus calculate the expected time of treatment. If delays are detected by the system, or even by the staff, then the patient can be informed by SMS and thus spend the longer waiting time at home, at work, or in a nearby café. Half an hour before the treatment, the patient can then be informed so that he can reach the doctor in time. The waiting room empties through SMS and the satisfaction and health of the patients increases. Of course, simpler solutions are also possible. Patients can be reminded of their appointments automatically via Outlook or Google Calendar. This prevents customers from forgetting appointments that are often planned for the long term.
Strike management via SMS has two different areas of application. On the one hand the view of the company, which wants to inform its customers via SMS, on the other hand the view of the trade union, which wants to organize its members. As a company, you can inform your customers about a strike announced at short notice via SMS. This allows customers to prepare in good time and relieves your on-site staff. One of our aviation customers uses SMS to inform their customers about cancelled or delayed flights. At the airport, this prevents the formation of clusters of dissatisfied waiting passengers and overworked staff. Passengers can adjust to the new situation in good time by rebooking, arriving later, or choosing a different means of transport, and are at least more satisfied than if they had to wait on the spot. Unions, on the other hand, can inform their members specifically about short-term actions. Voting via SMS is also possible in principle, thus reducing the administrative effort while at the same time decreasing planning time.
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