A fiber provider uses SMS to remind customers of their connection installation appointment. If the time doesn't work, a single…
A regional fiber provider connects hundreds of households to the network every week. Someone has to be home for the installation, but many customers had forgotten the appointment, which was sent by letter weeks earlier. Technicians were left standing at locked doors, and every missed appointment delayed the rollout.
The scheduling system is connected via the SMS API. Three days beforehand and the evening before, the customer receives an SMS with the date and time window. If the appointment doesn't work, they reply RESCHEDULE, and the service center gets back to them with a new proposal.
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