Privacy Policy

Privacy Policy

Protection of your data is very important to us. This privacy policy provision explains which personal data LOX24 gathers through interaction with you or with you through our products and how we use this data.

This privacy policy describes LOX24’s general privacy practices which are related to the processing, including collection, and use of the personal data of users and others and disclosure thereof to our customers, business partners, suppliers, and other companies with whom LOX24 maintains or intends to maintain a business relationship.

The responsible entity under the data protection laws, particularly the EU Basic Privacy Regulation (DSGVO), is:

LOX24 GmbH, Seestr. 109, 13353 Berlin, e-mail: berlin@lox24.eu.

Your specific rights

Under the contact information specified for our data protection agent, you can exercise the following rights at any time:

  • Obtaining information about your data stored with us and its processing;
  • Revision of incorrect personal data;
  • Deletion of data stored with us;
  • Limitation of data processing, provided we are not permitted to delete your data due to legal obligations;
  • Objection to the processing of your data with us; and
  • Transfer of data, provided you have agreed to such data processing or have signed a contract with us.

If you have given us such permission, you can revoke it at any time effective immediately.

You can contact the responsible supervisory authority at any time with any complaints. This authority is governed by the jurisdiction for either your residence, your workplace, or where the alleged violation occurred. A list of supervisory authorities (in the non-public arena) and addresses can be found at https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Purposes of data processing by the responsible entity and third parties

We will only process your personal data for the purposes stated in this privacy policy. Your personal data will not be transmitted to third parties for any purposes other than those identified. We only share your personal data with third parties if:

  • You have expressly consented to it;
  • Such processing is required for implementation of a contract with you;
  • Such processing is required for compliance with a legal obligation;
  • Such processing is necessary to protect legitimate interests, and no cause exists to believe you have an overriding interest in the non-disclosure of your data.

Deletion and blocking of data

We adhere to the principles of data reduction and data economy. Therefore, we only store your personal data for as long as it is necessary to achieve the purposes stated herein or as provided by the various storage periods provided by law. After the completion of the respective purpose or the expiration of such deadlines, the corresponding data is routinely deleted or blocked in accordance with the legal regulations.

Collection of general information when visiting our website

If you access our website, information of a general nature is automatically collected by a cookie. This information (Server-Logfiles) contains, for example, the type of web browser being used, the operating system being used, the domain name of your Internet service provider, and the like. This solely involves information which does not draw any conclusions about you personally.

This information is technically necessary in order to correctly deliver requested content from web pages and is mandatory for Internet use. In particular, it is used for the following purposes:

  • Ensuring problem-free connection to the website;
  • Ensuring smooth usage of our website;
  • Evaluation of system security and stability; and
  • Additional administrative purposes.

Processing of your personal data is based on our legitimate interest in the aforementioned data collection purposes. We do not use your data to draw any conclusions about you personally. The only recipients of the data are the responsible entity and, if necessary, the data processing company.

Anonymous information of this sort is, necessarily, statistically evaluated to optimize our Internet presence and underlying technology.


Like many other websites, we also use so-called “Cookies.” Cookies are small text files which are transferred from a website server to your hard drive. This means that we automatically receive certain data, such as your IP address, browser being used, your operating system, and your Internet connection.

Cookies cannot be used to run programs or to transfer viruses to a computer. Based on the information contained in the cookies, we can simplify navigation and enable the accurate display of our web pages.

Under no circumstances is the data we collect passed on to third parties, nor are any links using your personal data established without your express consent.

Of course, you can also access our website without cookies, although Internet browsers as a rule are set to accept cookies. In general, you can disable the use of cookies at any time using your browser settings. Please consult the help function of your Internet browser to learn how to change these settings. However, please note that, if you have disabled cookies, certain features of our website may not work properly.

Registration on our website

When you register to use our personal services, some personal information is collected, such as name, address, and contact and communication data including telephone number and e‑mail address. If you register with us, you can access content and services only offered to registered users. Registered users also can change or delete the data specified at registration at any time. Naturally, we also provide you with information about your stored personal data at any time. We will gladly correct or delete it at any time as long as there are no existing legal obligations for retention. To contact us in this regard, please use the contact details provided at the end of this privacy policy.

Performance of paid services

For performance of paid services, we will ask for additional data, such as payment information, in order to complete your order. We store this data in our system until any statutory retention periods have expired.

Traffic data

We study traffic data from registered customers pursuant to §96 TCA in order to render our communications services. The traffic data includes sender number, recipient number, delivery time, input time, delivery status, sender IP address, connection charges, and amount of data. This data is deleted no later than 60 days after the accounting for the service or at the request of the customer. This data is governed by § 88 of the Telecommunications Act (TCA) and protected by Article 10 of the Constitution of the Federal Republic of Germany (CFRG) as well as Article 8 of the European Convention on Human Rights (ECHR). The traffic data is used for the provision of telecommunications services, including protection of their technical systems to the required extent. Use hereof for any other purpose, particularly transmittal to others, is allowed only as permitted by law. Transmittal to third parties for any other purpose may not occur.

Address book and group/bulk SMS

If you send bulk SMS via our website, you can import your target numbers and other information, such as the names of the recipients, and save them in an address book. You can view, modify, and delete this data at any time. You can also request us to disable this feature on your account free of charge.

Mail Box

When you send SMS via our website, we encrypt and store the message texts in various folders like Outbox, Sent SMS, and so on, for purposes of clarity and traceability. You can view or delete these messages at any time. You can also request us to disable this feature on your account free of charge.

Google Calendar Reminders

You have the capability to send calendar reminders to your customers using Google Calendar. Our system will connect to and read data from your calendar. The sole data used will be the data needed to send the reminders; other data is not stored or processed. You can interrupt or discontinue this connection from our service to your calendar at any time, either on our website or at Google.com: https://security.google.com/settings/security/permissions.

SSL Encryption

In order to protect the security of your data during transmission, we use current state-of-the-art encryption methods (e.g., SSL) over HTTPS.


For any comments left on our website, the creation time and the username previously employed by the site visitor will also be saved. This is for our security, as we can be prosecuted for any illegal content on our website, even if it was placed there by individual users.


Based on your explicit consent, we will regularly send you our newsletter or comparable information via e-mail to your specified e-mail address.

Your e-mail address is sufficient to receive the newsletter. When you subscribe to the newsletter, the information you provide will be used solely for this purpose. Subscribers can also receive information about circumstances relevant to the service or registration (for example, changes to the newsletter offers or technical conditions).

A valid e-mail address is required for effective registration. In order to verify that an application was actually made by an e-mail address owner, we use the “double opt-in” procedure. For this purpose, we log the newsletter order, the transmission of a confirmation e-mail, and the receipt of the requested answer. No further data is collected. The data is used exclusively for the newsletter and is not passed on to third parties.

You can revoke your consent to the storage of your personal data and its use for the newsletter at any time. Each newsletter contains a corresponding link. You can also unsubscribe at any time directly on the website or send us your request via the contact option indicated at the end of this privacy policy.

Contact Form

If you have any questions of any kind, either by e-mail or the contact form, please share the reason for the contact and your voluntary consent to be contacted. A valid e-mail address is required. This is used to assign the request and then answer it. Specification of additional information is optional. The information you provide will be stored for purposes of processing the request as well as potential follow-up questions. After the request has been resolved, personal data will automatically be deleted.

Using script libraries (Google web fonts)

We use script and font libraries, such as Google web fonts, on this website to display our content in a comprehensively accurate and graphically appealing manner  (https://www.google.com/webfonts/). These fonts are transferred to your browser cache to prevent multiple loading. If your browser does not support or prevents access to Google web fonts, the content will be displayed in a standard font.

Accessing script or font libraries automatically triggers a connection to the library’s carrier. Thus, it is theoretically possible – but currently also unclear whether and, if necessary, for what purposes – the corresponding library carrier also collects data.

You can find Google’s data protection policy at https://www.google.com/policies/privacy/.

Using Google Maps

This website uses Google Maps API to visually present geographic information. Using Google Maps also allows Google to collect, process, and utilize data concerning visitor card function use. For more information about Google’s processing of data, see the Google Privacy Policy. You can also change your own personal data protection settings in the Privacy Center.

Detailed instructions on how to manage your own data in connection with Google products can be found here.

Embedded YouTube Videos

We embed YouTube videos on some of our websites. The operator of the corresponding plug-ins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit a page with the YouTube plug-in, you connect to YouTube servers, and YouTube will tell you which pages you are visiting. If you are logged into your YouTube account, YouTube may assign your browsing behavior to your personal account. You can prevent this by logging out of your YouTube account beforehand.

When a YouTube video launches, the provider sets cookies to collect information about user behavior.

If you have disabled cookies for the Google ad program, you should not expect such cookies when watching YouTube videos. However, YouTube also can made non-personally identifiable usage information available in other cookies. To prevent this, set your browser to block cookies instead of storing them.

For more information on the YouTube privacy policy, please see https://www.google.de/intl/de/policies/privacy/.

Google AdWords

Our website uses Google conversion tracking. If you reach our website via a Google-switched ad, Google AdWords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on a Google-enabled ad. These cookies expire after 30 days and are not intended for personal identification. If the user visits certain pages of our website and the cookies have not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to that page. Each Google AdWords customer receives a different cookie. As a result, cookies cannot be tracked through the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers will see the total number of users who clicked on your ad and were redirected to a conversion tracking tag page. However, you do not receive any information that allows users to identify themselves personally.

If you do not want to participate in the tracking, you can reject the required setting of a cookie – for example, by means of a browser setting, which generally deactivates the automatic setting of cookies or set your browser to accept cookies from the domain “Googleleadservices.com.”

Please note that you may not delete the opt-out cookies as long as you do not wish to record any measurement data. If you have deleted all your cookies in the browser, you must reset the respective opt-out cookie.

Using Google remarketing

This website uses the remarketing function of Google Inc. The purpose of this feature is to present web page visitors with interest-related ads within the Google network. A so-called “cookie” is stored in the browser of the visitor to the website, making it possible to recognize the visitors when they visit websites that belong to the Google advertising network. On these pages, visitors can be presented with advertisements that refer to content that the visitor has previously accessed on Web pages that use the remarketing feature of Google.

Google does not collect personally identifiable information in this process. If you do not wish to use the remarketing feature of Google, you can always disable it by selecting the appropriate settings under http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the network initiative by following the instructions in http://www.networkadvertising.org/managing/opt_out.asp.

Changes to our Privacy Policy

We reserve the right to modify this privacy statement to comply with current legal requirements or to implement changes to our services in the privacy policy, such as the introduction of new services. The new data protection declaration is valid for your subsequent visits.

Questions for the Data Protection Officer

If you have any questions about privacy, please write us an e-mail or contact the person responsible for data protection in our organization: Miguel Bastl, berlin@lox24.eu

This Data Protection Declaration was created by Datenschutzerklärungs-Generator of ActiveMind AG.