A hair salon reminds its customers the day before via SMS from Google Calendar. When the next haircut is due, it offers…
In the four-chair salon, appointments regularly went unfilled because customers had forgotten them. In addition, many regulars didn't book a follow-up appointment after their haircut. They got in touch weeks later, when the calendar was already full, or went elsewhere.
The salon manages its appointments in Google Calendar and appends the customer's mobile number with a # sign. A reminder is sent automatically the day before. In addition, at checkout the team creates a placeholder entry five weeks out: the SMS for it offers the customer a new appointment, which they simply confirm by replying via SMS.
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