It is very difficult to agree on a specific delivery date due to traffic and routing, as well as last-minute changes. But especially when delivering to construction sites, the right customer must be on site at the right time. To
SMS during DSL installation
An Internet service provider is one of our customers and implements proactive support with SMS. The company brings together several pieces of information in the spirit of Big Data: The shipping status of the hardware (router), the connection date of the DSL connection and the current status of the connection. If the system detects that the router has been delivered, the connection has been switched, but no connection has been established, then an SMS is sent to the customer and appropriate support is offered. The customer can directly request more information or request a callback via shortcode. Customer satisfaction increases enormously, especially in a market as competitive and characterized by a poor image as the DSL market. Especially in a market as competitive and characterized by a bad image as the DSL market, customer satisfaction increases enormously.
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