SMS in the hotel industry

About the Project

Reach your hotel guest during his stay. Of of our clients developed an extensive system to increase the customer satisfaction of their guests during their overnight stays. A few minutes after checking in, the IT-system sends and SMS to the mobile phone number of the guest with a second welcome message and the question, if they were able to move into the room without problems. During their stay, the guests will receive information about gastronomy and wellness deals. After the departure, each guest receives another SMS, asking if everything was to their satisfaction. The guest always has the option to answer by writing an SMS or calling personally. For example, depending on the type of SMS, the reception could receive an answer and then react accordingly.

Project Info

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