Hello, your parcel with pullover J&J Blue… can be picked up at pick-up station x of parcel service y.
With the backend of an online shop, similar SMS can be sent automatically to inform customers about their delivery status. Contrary to e-mails, the information reaches the customer at the very moment the status is updated. For example, the customer is on his way home, receives an SMS that he may pick up his article at the pick-up station, and adjusts his route. On top, SMS have the advantage that the customer doesn’t wait for days for his parcel without a clue, just because the parcel was given to their neighbor, and the parcel service guy forgot to leave a message card in the postbox or at the door. A simple SMS of the online shop can prevent this and raise the customer’s satisfaction.